Terms & Conditions
of VillaHotels.com
Terms & Conditions

User Agreement 

Access to and use of this website is conditional upon guest acceptance of these terms and conditions. Please read the following terms and conditions closely before using our website. If guest do not agree with any part of these terms and conditions, guest must not use this website. Any use of the www.villahotels.com website, or written communication with Villa Hotels & Resorts, for the purposes of travel arrangements/ accommodation, confirms that the guest are aged 18 or over and that guest have read and fully accept these terms and conditions. These terms and conditions are devised for the protection of all parties. 

Booking Conditions 

Villa Hotels & Resorts website is owned and operated by Villa Hotels & Resorts Pvt. Ltd, with head office located at “STO trade Centre 3rd Floor, Ibrahim Hasan Didi Magu, Male’, Maldives.” Customers are responsible for reading the terms and conditions including booking conditions which are available at www.villahotels.com/terms-and-conditions.html. The guest agree to abide by the terms and conditions of purchase imposed by Villa Hotels & Resorts with whom guest elect to deal. Guest understand that any violation of any such conditions of purchase may result in cancellation of client reservations or purchases, in client being denied access to Villa Hotels 7 Resorts, and in forfeiting any monies paid for such reservations or purchases, and Villa Hotels & Resorts debiting guest account for any costs we incur as a result of such violation. Guest will be completely responsible for all charges, fees, duties, taxes, and assessments arising out of client use of this website, and, without limitation, guest will be responsible for all charges, fees, duties, taxes, and assessments arising out of transactions performed by others on guest behalf, whether or not such uses were performed with client consent. With respect to hotel reservations and ground arrangements made directly through this website, guest reservation will become confirmed once guest have sent an on-line confirmation and provided guest credit card details, and paid the total amount due in full OR any required deposits and when we acknowledge receipt of full payment OR deposit. In some cases an initial non-refundable deposit may be charged. 

Booking Your Holiday 

A booking is accepted only after we receive written confirmation from the guest along with full payment for accommodation and travel arrangements. (This may be waived solely at the discretion of Villa Hotels & Resorts.) For booking made via our Internet Booking Engine the full payment or for email inquiries, the full payment or payment of a deposit or guest written confirmation will indicate an acceptance of these terms and conditions by the guest. 

Final Payment 

If balance of payment is due for the guest travel arrangements/hotel reservation, the balance payment must be paid by the guest before leaving the hotel. 

Methods of Payment 

Payments for full or part payment for the travel arrangements/ hotel Reservation may be made either by 1) bank transfer or 2) credit card (Visa, MasterCard). If paid via bank transfer, all additional charges and fees related to the transfer will be borne by the guest. 

If paying by credit card you can either pay through; 

  1. The secure internet payment gateway facility available on our website www.villahotels.com 

  1. Or, guest could do so by filling in, signing and returning to us a credit card authorization form that we will send to the guest indicating the total amount due. Providing Villa Hotels & Resorts this information in a form via email or fax us at the client own discretion/risk. 

Client can return these forms to Villa Hotels & Resorts either through email or fax. 

If paying by credit through the secure internet online payment gateway 

The guest payments are processed entirely on the Secure Payment Sites operated by Bank of Maldives (BML) for MasterCard, American Express and Visa card payments. Guest card details are not received or stored by Villa Hotels & Resorts, in any form, and when client place an order as part of the checkout process the guest is automatically taken to the BML Secure Payment facility for MasterCard, American Express and Visa card payments. The guest credit card information will be securely transmitted to BML for transaction authorization using SSL 128-bit encryption. All payments are denominated in United States dollars (US$). 

SSL, security internet protocol known as Secure Socket Layer, uses connection-oriented end-to-end encryption to provide data confidentiality service and data integrity service for application layer traffic between the guest web browser and the secured BML payment gateway servers. It provides data encryption, server and guest authentication and message integrity between the guest and the web server.  

Price Policy 

The price of guest travel arrangements/ hotel reservation is subject to the possibility of changes and surcharges beyond our control and may occur because of governmental action, currency exchange rate fluctuation and increases in suppliers’ prices as an example. If the price of client travel arrangements/hotel reservation is increased by any matters outside our control then the guest must either pay the additional price to us when we request it or cancel guest travel arrangements/ hotel reservation in accordance with these Booking Conditions.  

Child Policy 

Villa Hotels & Resorts will consider the following conditions as our Child Policy: 0 to 1.99 years old is considered as ‘Infant’ and will be FOC when sharing parents bed. If an extra bed is required, there will be an additional supplement as specified by the resort. 2 to 11.99 years old is considered as ‘Children’ and the respective resorts Child Policies and rates will apply to them. 12 years old and above will be considered as ‘Adult’. 

Booking Confirmation 

If booking is made through the internet payment gateway 

Please do not reply to the guest auto generated booking confirmation email. Should the guest like to contact us regarding guest reservation please email us on reservations@villahotels.com.mv and mention guest booking reference number, including name, dates and the hotel. Guest can also call us on +960 331 6161 (Sunday to Thursday between 8.30am to 5.00pm Maldives time, excluding Maldives holidays) 

Rates 

The rates listed on the online booking engine may vary depending on if guest is a Maldivian, Maldivian resident visa holder or a foreign national. These rates may/will vary depending on the nationality of the guest who is attempting to make a reservation through the online booking engine. Each section may have different rate structures depending on the offers available and the guest will be able to make a reservation depending on all the criteria of the booking conditions being met. If all the requested criterias are not met, Villa Hotels & Resorts has the right to request the guest to amend the reservation or cancel the reservation (See disputes section for more information). 

Rates for Maldivians / Maldives Resident Visa Holders 

Maldivians and Maldives resident visa holders should contact our corporate office for applicable rates. 

The guest making the reservation should enter the requested information which will be used to verify authenticity. Verification (Maldives National ID or the Maldivian Resident Visa) will also be requested at the hotel during check-in to avoid any confusion. If a guest books the Maldives rate and a foreign national(s) is a part of the group, the standard foreign rate will be charged from that guest(s) at the hotel during check in. If a foreign national makes a reservation on the Maldivian rate, then the difference between the Maldivian rate and the standard foreign rate will have to be paid at the hotel during check in. 

Rate Changes 

Different rate categories are listed on the online booking engine, regardless of the currency it is listed under or/and the offer(s) available is subject to change at the discretion of Villa Hotels & Resorts. Since rates are subject to change frequently there might be more than one rate for a given date. Once the confirmation voucher is generated through the booking engine and provided that the booking is within the cancelation period. (Please see below for more information about amendments and cancellations) it is not possible to change/amend the original rate the reservation was confirmed under.

Amendments and Cancellations

While we will use our best endeavors to provide all travel arrangements/hotel reservations as confirmed, reasonable changes in the reservation may be made after notifying the guest.

We Support Green

Green travel is an overarching term used to describe responsible travel practices that focus on economic, socio-cultural, and environmental sustainability. Green travel is about making sure that travelers choose businesses, tour operators, and transportation methods that maintain and preserve the ecological integrity of the environment and contribute to local community development; meeting the needs of the present without compromising the needs of current or future generations.

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